Returns and exchange policy
We are confident that we offer a baby carrier of the highest possible quality and comfort. But if you are dissatisfied with our product  or want to exchange it to another, you can return it within 2 weeks upon place of your order on the website or 1 week upon personal meeting.
  • Please inform us on your intention to return or exchange the product by email  info@hibuki.co.il

In case of returning to improve our services we would appreciate if you will also specify the reasons for returning. 

  • Any product you return / exchange must be in the same condition you received it and in the original packaging. 
  • If you return an item in the same condition and in the original packaging, we will refund the value of the returned product.
  • Please note that additional shipping charges are covered by the customer.

Products purchased with a discount are non-refundable.

For questions please contact us by e-mail info@hibuki@co.il or telephone 054-2552161